Dispute Resolution

고지 사항: 이 백서는 영어 버전이 공식 문서입니다. 다른 언어 버전은 참고용입니다。

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Overview

PIPO provides a structured process for users to dispute oracle prices, settlement calculations, or platform decisions.

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Dispute Types

Type	Scope	Resolution Body
Price Dispute	Oracle valuation	Oracle Committee
Settlement Dispute	Payout calculation	Operations + Committee
Technical Dispute	Smart contract behavior	Technical team
Policy Dispute	Platform rules	Executive team

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Price Dispute Process

Submission

Requirements:
├── Submitted within 6 hours of price publication
├── $100 USDC stake (refundable if upheld)
├── Evidence for alternative price
├── Proposed correction amount
└── Rationale (500 words max)

Review

Committee Review (24-48 hours):
├── Evaluate submitted evidence
├── Cross-reference with sources
├── Consult independent data
├── Vote on resolution
└── Publish decision with rationale

Outcomes

Outcome	User Result	Price Action
Upheld	Stake + $50 returned	Price adjusted
Partially Upheld	Stake returned	Partial adjustment
Rejected	Stake forfeited	No change

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Settlement Dispute Process

When to Dispute

Valid Settlement Disputes:
├── Incorrect exercise calculation
├── Wrong oracle price applied
├── Technical settlement failure
├── Unauthorized exercise
└── Missing payout

Resolution Timeline

Step	Timeline
Submission	Within 7 days of settlement
Acknowledgment	24 hours
Investigation	3-5 business days
Resolution	7-10 business days
Appeal (if any)	+14 days

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Arbitration

When Required

• Disputes involving >$10,000
• Unresolved committee disputes
• Legal/regulatory matters
• User request for binding decision

Process

Arbitration Process:
├── Both parties agree to arbitration
├── Independent arbitrator selected
├── Written submissions
├── Hearing (if needed)
├── Binding decision within 30 days
└── Decision enforced by platform

Arbitration Provider

• Provider: [TBD - Singapore International Arbitration Centre or similar]
• Rules: Expedited commercial arbitration
• Costs: Split 50/50 (winner may recover)

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Appeals

Internal Appeal

Appeal Process:
├── Submit within 7 days of decision
├── New evidence required
├── Different reviewers assigned
├── Decision within 14 days
└── One appeal per dispute

External Appeal

For disputes >$50,000 or systematic issues:

• Escalation to board of directors
• Third-party audit option
• Binding arbitration

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Dispute Dashboard

┌─────────────────────────────────────────────────────────────────┐
│              MY DISPUTES                                        │
├─────────────────────────────────────────────────────────────────┤
│                                                                 │
│  Active Disputes: 1                                             │
│                                                                 │
│  ┌──────────────────────────────────────────────────────────┐  │
│  │ Dispute #2025-0042                                       │  │
│  │ ├── Type: Price Dispute                                  │  │
│  │ ├── Underlying: SpaceX                                   │  │
│  │ ├── Submitted: Oct 10, 2025                              │  │
│  │ ├── Status: Under Review                                 │  │
│  │ ├── Stake: $100 USDC                                     │  │
│  │ └── [View Details] [Add Evidence]                        │  │
│  └──────────────────────────────────────────────────────────┘  │
│                                                                 │
│  Resolved Disputes: 2                                           │
│  ├── #2025-0035: Upheld (refund received)                      │
│  └── #2025-0028: Rejected                                      │
│                                                                 │
│  [Submit New Dispute] [View History]                           │
│                                                                 │
└─────────────────────────────────────────────────────────────────┘

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Next Steps

• Governance Roadmap
• Oracle Committee