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Dispute Resolution

免責事項: このホワイトペーパーは英語版が正式な文書となります。他言語の翻訳は参照用です。


PIPO provides a structured process for users to dispute oracle prices, settlement calculations, or platform decisions.


TypeScopeResolution Body
Price DisputeOracle valuationOracle Committee
Settlement DisputePayout calculationOperations + Committee
Technical DisputeSmart contract behaviorTechnical team
Policy DisputePlatform rulesExecutive team

Requirements:
├── Submitted within 6 hours of price publication
├── $100 USDC stake (refundable if upheld)
├── Evidence for alternative price
├── Proposed correction amount
└── Rationale (500 words max)
Committee Review (24-48 hours):
├── Evaluate submitted evidence
├── Cross-reference with sources
├── Consult independent data
├── Vote on resolution
└── Publish decision with rationale
OutcomeUser ResultPrice Action
UpheldStake + $50 returnedPrice adjusted
Partially UpheldStake returnedPartial adjustment
RejectedStake forfeitedNo change

Valid Settlement Disputes:
├── Incorrect exercise calculation
├── Wrong oracle price applied
├── Technical settlement failure
├── Unauthorized exercise
└── Missing payout
StepTimeline
SubmissionWithin 7 days of settlement
Acknowledgment24 hours
Investigation3-5 business days
Resolution7-10 business days
Appeal (if any)+14 days

  • Disputes involving >$10,000
  • Unresolved committee disputes
  • Legal/regulatory matters
  • User request for binding decision
Arbitration Process:
├── Both parties agree to arbitration
├── Independent arbitrator selected
├── Written submissions
├── Hearing (if needed)
├── Binding decision within 30 days
└── Decision enforced by platform
  • Provider: [TBD - Singapore International Arbitration Centre or similar]
  • Rules: Expedited commercial arbitration
  • Costs: Split 50/50 (winner may recover)

Appeal Process:
├── Submit within 7 days of decision
├── New evidence required
├── Different reviewers assigned
├── Decision within 14 days
└── One appeal per dispute

For disputes >$50,000 or systematic issues:

  • Escalation to board of directors
  • Third-party audit option
  • Binding arbitration

┌─────────────────────────────────────────────────────────────────┐
│ MY DISPUTES │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Active Disputes: 1 │
│ │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ Dispute #2025-0042 │ │
│ │ ├── Type: Price Dispute │ │
│ │ ├── Underlying: SpaceX │ │
│ │ ├── Submitted: Oct 10, 2025 │ │
│ │ ├── Status: Under Review │ │
│ │ ├── Stake: $100 USDC │ │
│ │ └── [View Details] [Add Evidence] │ │
│ └──────────────────────────────────────────────────────────┘ │
│ │
│ Resolved Disputes: 2 │
│ ├── #2025-0035: Upheld (refund received) │
│ └── #2025-0028: Rejected │
│ │
│ [Submit New Dispute] [View History] │
│ │
└─────────────────────────────────────────────────────────────────┘