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Dispute Resolution

Overview

Section titled “Overview”

PIPO provides a structured process for users to dispute oracle prices, settlement calculations, or platform decisions.

Dispute Types

Section titled “Dispute Types”
TypeScopeResolution Body
Price DisputeOracle valuationOracle Committee
Settlement DisputePayout calculationOperations + Committee
Technical DisputeSmart contract behaviorTechnical team
Policy DisputePlatform rulesExecutive team

Price Dispute Process

Section titled “Price Dispute Process”

Submission

Section titled “Submission”
Requirements:
├── Submitted within 6 hours of price publication
├── $100 USDC stake (refundable if upheld)
├── Evidence for alternative price
├── Proposed correction amount
└── Rationale (500 words max)

Review

Section titled “Review”
Committee Review (24-48 hours):
├── Evaluate submitted evidence
├── Cross-reference with sources
├── Consult independent data
├── Vote on resolution
└── Publish decision with rationale

Outcomes

Section titled “Outcomes”
OutcomeUser ResultPrice Action
UpheldStake + $50 returnedPrice adjusted
Partially UpheldStake returnedPartial adjustment
RejectedStake forfeitedNo change

Settlement Dispute Process

Section titled “Settlement Dispute Process”

When to Dispute

Section titled “When to Dispute”
Valid Settlement Disputes:
├── Incorrect exercise calculation
├── Wrong oracle price applied
├── Technical settlement failure
├── Unauthorized exercise
└── Missing payout

Resolution Timeline

Section titled “Resolution Timeline”
StepTimeline
SubmissionWithin 7 days of settlement
Acknowledgment24 hours
Investigation3-5 business days
Resolution7-10 business days
Appeal (if any)+14 days

Arbitration

Section titled “Arbitration”

When Required

Section titled “When Required”
  • Disputes involving >$10,000
  • Unresolved committee disputes
  • Legal/regulatory matters
  • User request for binding decision

Process

Section titled “Process”
Arbitration Process:
├── Both parties agree to arbitration
├── Independent arbitrator selected
├── Written submissions
├── Hearing (if needed)
├── Binding decision within 30 days
└── Decision enforced by platform

Arbitration Provider

Section titled “Arbitration Provider”
  • Provider: [TBD - Singapore International Arbitration Centre or similar]
  • Rules: Expedited commercial arbitration
  • Costs: Split 50/50 (winner may recover)

Appeals

Section titled “Appeals”

Internal Appeal

Section titled “Internal Appeal”
Appeal Process:
├── Submit within 7 days of decision
├── New evidence required
├── Different reviewers assigned
├── Decision within 14 days
└── One appeal per dispute

External Appeal

Section titled “External Appeal”

For disputes >$50,000 or systematic issues:

  • Escalation to board of directors
  • Third-party audit option
  • Binding arbitration

Dispute Dashboard

Section titled “Dispute Dashboard”
┌─────────────────────────────────────────────────────────────────┐
│              MY DISPUTES                                        │
├─────────────────────────────────────────────────────────────────┤
│                                                                 │
│  Active Disputes: 1                                             │
│                                                                 │
│  ┌──────────────────────────────────────────────────────────┐  │
│  │ Dispute #2025-0042                                       │  │
│  │ ├── Type: Price Dispute                                  │  │
│  │ ├── Underlying: SpaceX                                   │  │
│  │ ├── Submitted: Oct 10, 2025                              │  │
│  │ ├── Status: Under Review                                 │  │
│  │ ├── Stake: $100 USDC                                     │  │
│  │ └── [View Details] [Add Evidence]                        │  │
│  └──────────────────────────────────────────────────────────┘  │
│                                                                 │
│  Resolved Disputes: 2                                           │
│  ├── #2025-0035: Upheld (refund received)                      │
│  └── #2025-0028: Rejected                                      │
│                                                                 │
│  [Submit New Dispute] [View History]                           │
│                                                                 │
└─────────────────────────────────────────────────────────────────┘

Next Steps

Section titled “Next Steps”